​HOUSING BUDDY INDIA

​MASTER LEGAL, COMPLIANCE, OPERATIONAL & GOVERNANCE FRAMEWORK

Housing Buddy India is a manpower consulting and candidate introduction platform only. Housing Buddy India is not an employer, labor contractor, payroll company, guarantor of human behavior, nursing agency, security agency, or party to the employment relationship. The final employment relationship exists solely between the client and the deployed candidate.


​SECTION 1 – COMPANY STATUS

Housing Buddy India operates as:

  • Recruitment Facilitator

  • Candidate Sourcing Platform

  • Domestic Staffing Coordinator

  • Commercial Staffing Coordinator

  • Corporate Staffing Consultant

  • Manpower Introduction Platform

  • Verification Coordinator

  • Service Subscription Platform

Housing Buddy India does not:

  • Employ deployed candidates

  • Control candidate conduct after deployment

  • Act as labor supplier

  • Provide payroll services

  • Guarantee staffing continuity

  • Guarantee personal compatibility

​SECTION 2 – DEFINITIONS

​Client

Any individual, family, organization, institution, commercial establishment, corporate entity or society seeking manpower.

​Candidate

Any maid, cook, nanny, caretaker, nurse, driver, office staff, housekeeping staff, helper, attendant, security personnel or worker introduced through Housing Buddy India.

​Deployment

Introduction and commencement of service between client and candidate.

​Replacement

A fresh candidate introduction under selected plan validity.

​Trial

A mutually agreed evaluation period.

​Service Validity

Period during which replacement benefits remain active.

​Registration

Administrative onboarding fee paid to initiate sourcing.

​Subscription

Selected service package purchased by the client.

​Security Deposit

Amount equivalent to one month salary maintained for operational continuity.

​SECTION 3 – ACCEPTANCE OF TERMS

The following constitute legal acceptance:

  • Registration payment

  • WhatsApp confirmation

  • Email acknowledgment

  • Digital signature

  • UPI payment

  • Trial approval

  • Candidate interview participation

  • Candidate deployment request

Payment automatically signifies acceptance of:

  • Terms

  • Policies

  • Fair Usage Rules

  • Disclaimer

  • Replacement Rules

  • Refund Rules

  • Website Policies

​SECTION 4 – SERVICE DISCLAIMER

Housing Buddy India provides:

  • Candidate sourcing

  • Verification assistance

  • Interview coordination

  • Deployment support

  • Replacement coordination

Housing Buddy India does not guarantee:

  • Candidate behavior

  • Candidate honesty

  • Candidate retention

  • Candidate loyalty

  • Compatibility

  • Medical fitness

  • Criminal-free future conduct

  • Long-term service continuation

Human behavior is inherently unpredictable.

​SECTION 5 – REGISTRATION TERMS

All registration fees are:

  • Administrative charges

  • Processing charges

  • Verification coordination charges

  • Database access charges

Registration fees are:

  • Non-refundable

  • Non-transferable

  • Non-adjustable

unless approved by management in writing.

​SECTION 6 – REFUND POLICY

Refund shall not be applicable:

  • After registration

  • After candidate sharing

  • After interview scheduling

  • After trial

  • After deployment

  • After profile processing

No refund for:

  • Delay due to market shortage

  • Festival migration

  • Candidate unavailability

  • Salary mismatch

  • Client requirement change

  • Location change

  • Role modification

Refund approval remains solely at management discretion.

​SECTION 7 – REPLACEMENT POLICY

Replacement depends on:

  • Plan validity

  • Candidate availability

  • Location feasibility

  • Salary compatibility

  • Client compliance

Replacement may be denied where:

  • Salary delayed

  • Candidate abused

  • Unsafe work environment

  • Excessive workload

  • Misrepresentation of work

  • Direct hiring violation

Housing Buddy India does not guarantee immediate replacement.

​SECTION 8 – CLIENT RESPONSIBILITIES

Client must:

  • Provide safe environment

  • Pay salary on time

  • Provide agreed accommodation

  • Maintain professional behavior

  • Respect candidate dignity

  • Provide weekly leave

  • Avoid discrimination

Client shall not:

  • Use physical force

  • Use abusive language

  • Overburden staff

  • Change role without consent

  • Retain original documents

​SECTION 9 – CANDIDATE RESPONSIBILITIES

Candidate must:

  • Maintain honesty

  • Respect privacy

  • Follow agreed duties

  • Maintain punctuality

  • Avoid misconduct

  • Avoid theft

  • Avoid unauthorized absence

Candidate remains independently responsible for personal conduct.

​SECTION 10 – VERIFICATION DISCLAIMER

Verification is based upon:

  • Available records

  • Submitted documents

  • Third-party information

Housing Buddy India cannot guarantee:

  • Authenticity of all records

  • Future behavior

  • Hidden criminal history

  • Undisclosed information

Clients are strongly advised to perform local police verification.

​SECTION 11 – PAYMENT POLICY

Accepted modes:

  • Bank Transfer

  • UPI

  • QR Payment

  • Approved Digital Payments

Late payments may result in:

  • Suspension

  • Replacement cancellation

  • Blacklisting

  • Legal recovery

​SECTION 12 – SECURITY DEPOSIT POLICY

Security deposit may be used for:

  • Notice adjustment

  • Emergency replacement

  • Operational liabilities

Security deposit may be forfeited where:

  • Outstanding dues exist

  • Service misuse occurs

  • Contractual obligations remain pending

​SECTION 13 – ANTI-CIRCUMVENTION POLICY

Clients shall not:

  • Directly hire candidates introduced through Housing Buddy India

  • Approach candidates outside agreed process

  • Share candidate details

  • Reuse database

Violation may attract:

  • Penalty

  • Blacklisting

  • Legal recovery

  • Damages claim

​SECTION 14 – CONFIDENTIALITY

All parties shall maintain confidentiality regarding:

  • Client information

  • Candidate information

  • Salaries

  • Addresses

  • Internal communications

  • Business practices

​SECTION 15 – PRIVACY POLICY

Housing Buddy India may collect:

  • Name

  • Address

  • Mobile number

  • Email

  • Identity documents

  • Call recordings

  • WhatsApp communications

Information may be retained for:

  • Service delivery

  • Verification

  • Compliance

  • Dispute resolution

​SECTION 16 – WEBSITE TERMS OF USE

Users shall not:

  • Copy content

  • Scrape database

  • Reproduce forms

  • Use bots

  • Misrepresent identity

All website content remains proprietary.

​SECTION 17 – COPYRIGHT POLICY

Protected Assets include:

  • Logo

  • Website Content

  • Pricing Structure

  • Proposals

  • Templates

  • SOPs

  • Training Materials

  • Social Media Designs

  • Brochures

  • Legal Documents

Unauthorized use may result in legal action.

​SECTION 18 – SOCIAL MEDIA POLICY

Housing Buddy India reserves the right to:

  • Remove defamatory comments

  • Report abuse

  • Initiate legal proceedings

False reviews and reputation attacks may attract civil and criminal liability.

​SECTION 19 – AI & DIGITAL COMMUNICATION DISCLAIMER

The company may use:

  • AI systems

  • CRM systems

  • Automated responses

  • WhatsApp automation

  • Call recording

Digital communication shall be admissible evidence.

​SECTION 20 – ELDER CARE DISCLAIMER

Housing Buddy India:

  • Is not a medical institution

  • Does not provide medical guarantees

  • Does not provide hospitalization services

Emergency decisions remain with client and family.

​SECTION 21 – CHILDCARE DISCLAIMER

Parents remain solely responsible for:

  • Medical care

  • Education

  • Safety

  • Supervision

Housing Buddy India only facilitates candidate introduction.

​SECTION 22 – LIABILITY LIMITATION

Maximum liability of Housing Buddy India shall never exceed:

Total registration amount paid by the client.

Housing Buddy India shall not be liable for:

  • Emotional loss

  • Business loss

  • Consequential loss

  • Personal disputes

  • Property disputes

  • Family disputes

​SECTION 23 – FORCE MAJEURE

The company shall not be liable for delays caused by:

  • Pandemic

  • Lockdown

  • Flood

  • Earthquake

  • Riot

  • War

  • Election

  • Transport Strike

  • Government Restrictions

  • Festival Migration

​SECTION 24 – BLACKLISTING POLICY

Grounds include:

  • Abuse

  • Non-payment

  • Fraud

  • Threats

  • Defamation

  • Fake complaints

  • Misrepresentation

  • Policy violations

Blacklisted persons may permanently lose service eligibility.

​SECTION 25 – DISPUTE RESOLUTION

Step 1 – Internal Resolution

Step 2 – Mediation

Step 3 – Arbitration

Step 4 – Court Proceedings

All disputes shall be subject exclusively to Jharkhand jurisdiction.

​SECTION 26 – INTELLECTUAL PROPERTY

All intellectual property remains property of Housing Buddy India including:

  • Brand names

  • Plans

  • Pricing

  • Processes

  • Training material

  • Software

  • CRM data

  • Marketing assets

​SECTION 27 – WHISTLEBLOWER & FRAUD POLICY

The company reserves the right to investigate:

  • Fraud

  • Fake identities

  • Forged documents

  • Money laundering concerns

  • Misuse of services

​SECTION 28 – COMPLIANCE POLICY

Clients and candidates must comply with:

  • Indian Contract Act

  • Information Technology Act

  • Labour and Wage Regulations (where applicable)

  • Privacy Regulations

  • Local Police Verification Requirements

​SECTION 29 – AMENDMENT RIGHTS

Housing Buddy India may:

  • Modify plans

  • Modify policies

  • Modify pricing

  • Modify replacement benefits

  • Modify service structures

without prior individual notice.

Continued usage shall constitute acceptance.

​SECTION 30 – FINAL ACKNOWLEDGEMENT

By making payment, using services, communicating with Housing Buddy India, participating in interviews, accepting candidates, or requesting deployment, the client acknowledges that:

  • They have read all policies.

  • They understand all limitations.

  • They accept all risks.

  • They agree to all operational procedures.

  • They understand Housing Buddy India is only a coordination platform and not the employer.

For more details contact legal tema at legal@housing-buddy.in and complaince team at update@housing-buddy.in